Railway is an essential element of transportation system because it is an efficient alternative to driving. The railway system seems to be the answer to the rising costs of owning, operating and parking automobile plus our dependence on fossil fuels and its environmental issues. Trains operate at speeds varying from 50 to 200 km/h on schedule. It connects suburbs and regions with service that includes off-peak and everyday runs with increased frequency of service. It provides more seating for longer distances and locations that draw large number of people who travel on a daily basis. Train system are viewed positively by citizens around the world because of their impact on mobility, its potential to develop urban centres and its relatively low environmental footprint compared to other transport modes.
The development of railway system supports economic development by connecting rural communities and helping reduce roadway congestion in greater metropolitan areas. Facilities and customer service on the railroads need improvement to be able to continue providing reliable service and meet the population demands. Without improving passenger experience people will still prefer using private vehicles which will lead to crippling congestion that takes a heavy toll on the economy.
Running railroad services means providing excellent customer service all the time. Providing information on fares, journey options and what to do during disruptions are important to give commuters a positive customer experience. Innovation could help improve customer service within the system. Innovating through digital technologies to provide information to consumers could be the cheapest way to improve satisfaction levels. Social media networks such as Facebook and Twitter can be used to give constant flow of real-time information and get instant answers. Digital applications with cellular capability will allow passengers to receive text messages from control centres about train operations, service updates and disruptions.
More and more people are relying on mobile technologies for information. Mobile applications can be developed to let passengers know which are the busiest trains and suggest alternative routes with less busy services. Other apps can tell users where facilities are located such as disabled access and priority seats. Applications like this will give passengers the power to adjust their schedules to avoid busy trains and improve their overall experience. Specially-labelled priority seats for persons with disability, with medical conditions, expectant mothers and people over 65 are important for passengers with special needs. A dedicated disability help desk can offer passengers the opportunity to pre-book seats before travelling.
Issuing card containing key telephone numbers such us customer service contact centre and lost property office can help make it easier for commuters to contact the customer service team quickly when they need to. Another way on improving customer contact on the railroads is by letting directors and executive meet customers at stations to discuss passenger information, timetables, board services and passenger concerns. Customers with internet access can participate in the discussion via live webchat. Management can communicate directly with commuters and get feedback on how to improve their services.
Online form on company website or online feedback portal is also an active way to seek customer feedback on its transport services. By filling up the form passengers can comment on the service they received. These comments can be collated for quality service monitoring and used in planning improvement initiatives. Positive feedback could then be used for rewarding and incentivising staff who went the extra mile to help make a difference in customer experience. Traditional face-to-face customer service coupled with the use of digital technology could help improve customer service within the railroad system.
The early Nineteenth Century was a time of growth and expansions within Americas great shift to industrialisation. Thousands of new arrivals seeking a better life, along with the entrepreneurial spirit were seeking to obtain their fortunes by investing in the railroads.
At that time in history the promise of opportunity was immense, unlike the overcrowded impoverished climate that existed in Europe, America was seen as a place that a man and his family could grasp a fortune and set a family up for many generations to come. The opening up of the remaining wildernesses of America – the frontier lands Westward were a place that many of the big businesses of America were born.
As the developing railroads became big business, materials that were needed to develop the railroad helped create several seperate big industries which much of our daily life is dependant on today such as iron, copper, steel, machine tools and oil.
As history has always revealed to itself with all revolutions, with rapid change comes unexpected outcomes. Big business reached greater markets than were ever conceived of before and could benefit from the ability to raise vast amounts of capital that made possible the cost economies of large-scale production” (Chalmers).
This in turn resulted in certain individuals owning businesses thats influences could manipulate the market place and effect policies on Capital Hill Washington. The two words Monopoly and Scandal have always played a part in what big business can get up too when unchecked. Many Scandals can occur when industries are left unregulated, even to this day we experience big business doing the wrong thing such as the vw scandal which Volkswagen has recently been caught out on, in a very public display of corporate immorality that requires compensation lawyers to help the owners of VW cars receive justice.
Due to the cause and effect that came from the owners of the railroads gaining such monopoly powers the first cases of antitrust regulation occurred around the late 1870s. The government controls several aspects of private business because it is well understood that when business is left unchecked and able to go about its own way with any monitoring it does not always benefit the citizens within the society that that business exists within.
It is true that America was built on the back of the railway, as trains lugged produce and manufactured goods to their markets and made money for all in the process. In the same way, investment is the lifeblood of all industries and without finance projects do not get off the ground. Fast trains and fast finance: how to a grow a nation quickly. There are, of course, dangers in anything that moves fast; fast cars crash and fast men play fast and easy with the truth.
To move a train with real speed, you need a well made and maintained track. There is an ongoing debate in America about building a real fast train in California, but residents are against in consideration of the potential noise pollution, and the dangers inherent in crashing at that speed. There have been some horrific accidents in North America involving trains derailing whilst carrying oil and wiping out entire towns; as happened recently in Canada. The faster things go, the more careful you have to be with all your protocols and safety checks.
The finance industry went too fast and ran out of control prior to 2008; and we ended up with a global financial crisis. From which, many European nations have still not recovered from; Greece, Spain and Ireland to name but a few. In the US, the Obama government has been forced to drip feed the currency for almost its entire two terms. Printing more and more money to prop up the economy, until finally, the patient is starting to feed itself. Fast loans can generate fast growth, but without the necessary checks and balances the economy can be on a one way street to hell.
The economy is best served by steady growth, like a train pulling a load up a hill. China has been an express train towing the world economy in its wake and, now, that growth is slowing. The engines have been reduced to a crawl and smaller nations, like carriages, are coming to a halt. The capitalist global markets have been holding onto the coat tails of a socialist market economy for more than a decade. What does that say about the health of our world economy? Is this train still chugging along under its own steam or have we been on a slow boat to China all along?
Too much fast food is bad for you and the western diet is addicted to the stuff. We have to ask ourselves what kind of nation are we growing right now and whether instant gratification is going to solve the problem? Our veins are clogging up with cholesterol and our economies are, likewise, not responding to fiscal stimulation; both need a health check.
The South Penn Railroad is often called the railroad that never was. The idea was to build a railway from Philadelphia on the east coast to the industrial city of Pittsburgh. The proposed route of the railway was to be through some of the most difficult mountain terrain on the east coast. The railway turned out to be a financial bust. However some of the proposed route has been retain and converted into tourist trails.
I travelled through the area on a holiday with my personal trainer wife. Being married to a personal trainer can be a bit tiresome at times, we can never go on a holiday without my wife wanting to do some form of exercise. So we went to the South Penn Railroad area, as the tourist guides said there was a good combination of outdoor activities, scenery and accommodation.
There are several mountain bike tour companies operating in the area. We hired the bikes, helmets and all the other gear for a day’s riding; all the equipment was newish and in excellent condition. The tour used a combined of downhill bike trails with a train ride to the top of the mountain. There are other rides that follow the original route of the railway, the tracks have been removed. The route was planned for a railway and so the gradient is quite mild for those who are not gung-ho bike riders. There was even some snow in the area, which made the scenery even more spectacular.
We also took the opportunity to hike along a section to the proposed route that proved too difficult to complete. There were many interesting construction sites with bridges half built and tunnels half dug. We camped out overnight and sleep in a partially completed tunnel, the tunnel only went back about four to five meters, but it was cosy especially with a couple of overnight snow showers. We went in winter and so there was no-one else around and we had the camp site to ourselves, however we were told that the campsite could get a little crowed in summer.
There are also other outdoor activities, such as horse riding and rock climbing. The accommodation in the area is a little upmarket, which suited us, however the budget traveller might need to look a little harder for economically priced accommodation.
It is an undisputed truth that the railroads brought both good and bad to American cities and towns; just as there is good and bad in all forms of progress. The spread of wealth, industry and jobs was a good thing for many, but then the attraction to big cities by nefarious and criminal elements has produced vice in these places. The railroads also spread the tentacles of gambling across the land and especially into the Wild West. Relatively unpoliced, these frontier towns were dens of inequity with prostitution combined with the sale of alcohol and gambling creating an industry of adult entertainment firmly entrenched. It made some very rich and many more others mighty poor. Bookies would even offer odds on what time the trains would arrive.
More recently, casinos on American Indian reservations have seen billions of dollars generated by these gaming operations, owned and operated by American Indians. The industry grew out of a taxation victory by an Indian couple, in the US Supreme Court in the nineteen seventies, over property taxes imposed by the Minnesota State Government. The court found that the states had no right to impose taxation or regulate Indian activities on Indian reservations. This led to the construction of high stakes bingo halls by the Seminole Tribe of Florida and despite the efforts of County police and officials to close the operation down; the tribe was successful in federal court. In 2011 two hundred and forty Native American tribes were running four hundred and sixty gaming operations worth some twenty seven billion dollars annually.
There are conflicting reports on whether this mega gambling Native American industry (Indian casinos generate more income than Las Vegas and Atlantic City casinos combined) is providing tribal Indians on reservations with improved standards of living or not. There are still many Indians living in trailer homes and cramped apartments in many tribal areas. It may not be paying off big time for all Indians but the industry is a major employer of Native Americans. There are huge facilities with hundreds of slot machines and it is reported that Indians receive $4 out of every $10 waged by Americans at these gaming facilities.
Gambling is seen by many to be a wicked God forsaken industry, a scourge of the nation which needs to be controlled and, even, curtailed. Others have a more laissez faire attitude to its existence and see it as a part of every grown up culture. The trains bring in punters to the casinos and the slot machines ring out with their distinctive song. Money makes the world go around, so they say.
Frontier towns in the Wild West were magnets for itinerant travellers seeking their fortune. Some were prostitutes, some were gold prospectors, some were fortune hunters, and there were, even, fortune tellers making their way to these portals of opportunity. People were on the make, taking risks with their investments and hoping that the very newness of these places would allow them to get a foot hold up the ladder to wealth and success. Some succeeded, but the majority failed, and either returned from whence they had come, or stayed, and made the best of a bad lot. You can imagine that with the wheel of fortune spinning so loudly in every one’s ears that the teller of fortunes would find a prominent niche in the market.
Superstition was alive and well in the old days and many would travel by rail from town to town earning quite a good itinerant living – they were there next to the snake-oil salesmen plying their trade and often finding a few ways to earn an extra dollar or two after dark. By dint of the cards, a crystal bowl, reading palms and all the other modes of prophesy, these men and women would curry favour with the locals and those passing through building relationships with promises of second sight and a sixth sense. Hope would be so entrenched in the minds and hearts of these folk, taking their chances in the Wild West, that a few choice words about bright prospects in the near future could earn the teller a shekel or two.
Casting a horoscope for a dreamer, psychic readings and seeing visions for important personages, all in a day when there were not the entertaining distractions of television or radio, would have been a popular past time. Drinking in the saloon and conversations might turn to the palmist promising a glimpse of your future. Wandering gypsies and Chinese fortune tellers were also traversing these towns. Desire for fortune was so strong that the gullible were thick on the ground. Optimistic messages from the beyond would be an ally to those risking life and limb in the pursuit of untold wealth. Fortune tellers in the Wild West had a captive market who ate up the lies and fanciful predictions.
The thing about the wheel of fortune, as it turns, some are raised up and others are cast down, but it just keeps turning just the same. Fate and destiny are determined by the spin of the wheel and whose hand is upon this spoked circle?
The digital age is making future train system communications very exciting and promising of further cost savings within the industry as a whole. Rail experts from around the globe are anticipating significant technological progressions in the railroad communications system niche. Things like full automatic operations, which includes automatic coupling and uncoupling. Another is shape video recognition, train to train communications, and solving spectrum issues within radio based systems. One CBTC expert commented that, “greater communication between trains and control centres will reduce the need for maintenance.” Communication can prevent problems magnifying and solve potential problems before they arise; CBTC is the future in rail system communications.
These systems will see the demise of on-board train operators, which obviously will substantially reduce the costs of running trains per se. Automation is the future of the railroad industry, driving trains are now all about digital communication systems. For freight trains especially this new level of automation will save money and speed up the whole network. Faster trains wasting less time and getting to their destinations on time means rail becomes even more attractive to all industries looking for transport solutions.
Even in, passenger rail the outlook for rapid mass transit by train is very bright, and that is not dependent on the implementation of high-speed rail. Conventional lines can deliver far better outcomes through electronic journey planning and better train system communications. Rail is being seen, once again, in certain markets, as competition for air travel. It is an exciting time to be working in the industry, as technology is reinvigorating the opportunities for rail in the tourism market. Less people and more automation reduces fares and improves transit efficiency; the trains of the future are like elevators, quick and quiet, and very reliable.
Intranet technology advancements have made these communication systems a new realm of exciting possibilities. Trains communicating with trains and control centres, and all linked up to systems charting journey planning and the most efficient routing for the network. Digital operating systems remove human error from the equation and provide predictable outcomes; meaning safer and faster rail travel. The railroad business has undergone so much evolution since its inception in the US in the nineteenth century. There have been highs, lows and the highs may be coming back with this technologically driven innovation to the whole rail system. Trains will be sleek, new and ever more present in our twenty first century landscape.
“She’ll be coming ‘round the mountain when she comes, she’ll be coming ‘round the mountain when she comes”, well, this song, the modern version of it anyway, is about a train. You can imagine the excitement building in small towns and hamlets, as trains full of new things and people made their way around the mountain to your home. The 19th century train driver was an important personage with a lot of responsibility and status to go with it. It was his train coming around that mountain, bearing goods and passengers, which, just might, positively impact that town.
Train drivers (engineers in American parlance) were responsible for checking the rail worthiness of all the carriages and the mechanical operation of the train. The train engineer had his brakeman and conductor to assist him on the journey, as they made their way ‘round that mountain. Occasionally, some drivers would stop their trains to pick up contraband and be paid by smugglers and black market operators as well as having their carriages cleaned by the local spotless cleaning company. Much like this kind of stuff continues to this day, with transnational bus drivers and twenty first century train drivers. Although GPS tracking is now making unscheduled stops far more dangerous for nefarious drivers of all modes of transportation.
What about the land equivalent for the sailor with a girl in every port? The confessions of the 19th century train driver did include the odd interlude with a lady of the night. A vacant carriage and with the support of the assistant driver that rolling stock could really rock ‘n roll. Trains are particularly suited to rhythmic activities and the chug chug of those grinding wheels just keep on and on. Lots of girls love a uniform with shiny buttons and the attentions of an important man. “She’ll be coming ‘round the mountain when she comes”, you know the rest of the song.
Train engineers in the nineteenth century also faced the dangers of bandits and train robbers, as they often carried the wages and valuables of companies across the land. These trains were the life blood of commerce and industry all over America, distributing the wealth. Criminal gangs would target these gold laden trains, as they made their steady way from east to west and north to south. The engine driver and his underlings would need to be ever vigilant, armed and on the lookout for signs of impending danger. It was a time of life and death in the frontier towns.
The Best Little Whorehouse in Texas started out life as a Broadway Musical in the late nineteen seventies and was a smash hit with the American public. It was translated into a film starring Dolly Parton, as the Madame of the Chicken Ranch, the town’s local brothel. Burt Reynolds, another American big time movie star of the era played the town’s sheriff, who has an understanding and a part time relationship with Dolly’s character. Nineteen eighty two was the year that the film was released and it was the highest grossing musical film of the decade.
The story could be considered a light hearted look at American morals in the public realm in the modern era. The Chicken Ranch is a long running institution within the fictional Texan town and the sheriff turns a blind eye to its activities; and he and Dolly’s character are lovers on the side. A celebrity television personality decides to do an expose on the town and reveals to a large audience the existence of the Chicken Ranch. The brothel is the place where the winning Texas college football team is traditionally brought to celebrate its victory. The media attention creates a wave of public disapproval and negativity towards the town.
Burt Reynolds’s character, the sheriff, convinces Miss Mona (Dolly Parton) to close the brothel’s doors until the bad publicity blows over. She agrees but secretly allows the winning football team to have their traditional whoring celebration, but the TV star and cameras ambush them and film the goings on. Ed Earl (Burt Reynolds) assaults Melvin P. Thorpe (Dom DeLouise) the TV personality and quarrels with Miss Mona, calling her a whore. The Governor of Texas is called upon to make a decision regarding outback brothels, but he is portrayed as too weak to make a decision without the support of voter’s polling on the situation.
The movie ends with the director having it both ways, as the reconciled lovers come together and Ed proposes marriage, but Miss Mona turns him down because she knows he wants to run for state legislature; her prostitution background would hurt his chances. In a voice over at the conclusion of the film, the audience is told that Ed was successful in his political bid and that the couple married happily; a truly American fairy story.
Some people get excited when they hop aboard a blowing billy, a real choo choo train, and embark upon a journey by rail. Whether it be the grind and roll of those metallic wheels on a track, or the cultural association of train travel down through modern history, there is a frission in the air for these train buffs. Murder on the Orient Express by Agatha Christie comes quickly to mind and I also think of Tolstoy’s Anna Karenina departing tear stained by train in Russia. The heaving metallic beast, smoke emerging from its chimney, contrasting the white snow of a Moscow winter; somehow makes train travel romantic.
What are some of the best rail trips on planet earth: marketing the rail road adventure? The Orient Express sadly ceased to operate in two thousand and nine; best to get the bad news out of the way early I thought. Product development in this niche tourism market has expanded rapidly and some of the offerings are incredible. The Bergen Line in Norway is so breath taking, passing glaciers, fjords and peaks from Oslo to Bergen, that the train employs five different breaking systems. Alternatively, the Bernina Express is the slowest scary train ride you will ever take, crossing over one hundred and ninety six bridges over chasms and plunging down mountains, and boring through fifty five tunnels, and climbs two thousand two hundred and fifty three metres over the Albula Pass to St Moritz.
In Australia, the Ghan, named after the Afghan camel trains which used to transports goods and messages between Adelaide and Darwin, travels one thousand eight hundred and fifty two miles through the middle of this vast continent. In South America, in Peru, the Cuzco to Manchu Picchu train journeys fifty miles through spectacular scenery through the Andes Mountains. In the US the Coast Starlight, a double decker train, goes from Seattle to Los Angeles, and it is a grand rail experience with fine dining amid breath taking views of this dramatic scenery.
In India, the Siliguri to Darjeeling steam train chugs its way with antique charm up to the hill station and offers amazing views of the Himalayas and teak forests and gardens. One, generally, does not think of parts of Britain being wild, but Glasgow to Maillaig in Scotland by train will change your mind. The Rannoch moor is so inhospitable that no road crosses it, and there are castle ruins, and mountains and Loch Lomond; dramatic vistas abound.